Shipping and Return Policy

When we ship your order we include a sales receipt that shows your online order number.

Online orders by default are shipped by Canada Post expedited mail which takes about 7-10 days within Canada.

You may select a faster service but at a higher cost. Canada Post express mail takes about 3-5 days and UPS takes about 5-7 days, we can not ship by UPS to a box number.

Canada
Shipping charges. Order value before tax:
Up to $40.00 by mail $8.00 7-10 days
up to $60.00 by mail $9.00 7-10 days
up to $100.00 by mail $10.00 7-10 days
over $100.00 by mail $12.00 7-10 days
by Express Mail $17.00 3-5 days
by UPS $20.00 5-7 days

When we ship your order we include a sales receipt that shows your online order number.

Online orders by default are shipped by Canada Post expedited mail (delivered by United States Postal Service) which takes about 12-15 days to the USA.

You may select a faster service but at a higher cost. Canada Post express mail (delivered by United States Postal Service) and takes about 5-7 days and UPS takes about 7-10 days, we can not ship by UPS to a box number.

Note: UPS shipments to the US may be subject to additional brokerage fees at UPS's discretion. These fees may exceed $30.00.

You should also be aware that custom duties, tariffs and local taxes as well as brokerage fees may apply to your shipment when it arrives in your country. You are responsible for these extra charges. If you want your order shipped by another method, please contact us for pricing.


USA
Shipping charges. Order value:
up to $40.00 by mail $12.00 12-15 days
up to $60.00 by mail $13.50 12-15 days
up to $100.00 by mail $14.00 12-15 days
over $100.00 by mail $17.00 12-15 days
by Express Mail $28.00 5-7 days
by UPS $28.00 7-10 days

All items purchased from us are covered by a "30 day money back if not satisfied" guaranty. Should you be dissatisfied with any of our products for any reason, simply return it either in person or by regular mail (with proof of delivery, please), and we will immediately provide a full refund (including the cost of mailing it back to us if requested). A brief note or explanation of the reason for the return would be appreciated.

All products manufactured by Razertip have unconditional warranties that cover everything (and we mean everything!)


Razertip burners - 3 (three) years on the power supply.
Razertip Pens - 1 (one) year on all handpieces including fixed tips. Even if you drop your pen and break the tip - it's covered!
Razertip Interchangeable Tips - 90 (ninety) days.
Re-tipped Pens - The new replacement tip is covered by a full, unconditional 6 (six) month warranty.
Razaire 530 - 5 (five) years on the impeller (fan), 10 (ten) years on all other parts of the power unit.
TPS Micro-Motor - 1 (one) year warranty that covers everything (including bearings).
Maxima 40 Micro-Motor - 1 (one) year warranty that covers everything (including bearings).
Maxima 80 Micro-Motor - 1 (one) year warranty that covers everything (including bearings).
Grande Micro-Motor - 1 (one) year warranty that covers everything (including bearings).
NSK EVO - 6-month NSK Warranty.

Products not manufactured by Razertip have limited warranties provided by the manufacturer.

We require Cookies to be turned on if you wish to place an order through our online store.


All prices shown in our online store are in Canadian funds and your purchases are billed in Canadian dollars. US customers: your credit card company/bank will convert and bill you in your own currency. We accept Visa, MasterCard, American Express and Discover. Your credit card statement will show that you had purchased from razertip com.

For the convenience of our customers outside Canada we have provided a link at the bottom of each page to XE.com, this company provides up-to-date currency conversions and will give you an approximation of what you will be billed in your currency by your credit card company